Refund Policy & 14-Day Money-Back Guarantee

We want every client to feel confident when they start a project with EveryCode. That is why we offer a 14-day money-back guarantee, a 2-week post-launch warranty and month-to-month Care Plans that you can cancel at any time. This Refund Policy explains exactly how these work, what can and cannot be refunded, and how to request a refund.

This policy forms part of our Terms of Service. If a signed project agreement contains different refund terms, those terms apply to that project. If anything here is unclear, e-mail us at [email protected] before you approve a quote.

1. Our approach in brief

14-day money-back guarantee — if you are not happy within 14 days of your first payment for a project, you can cancel and get your money back, less only the value of anything you have already approved and any third-party costs bought for you with your agreement.
Pay as you approve — larger projects are split into milestones, so you never pay far ahead of the work you have seen.
2-week post-launch warranty — we fix bugs in our work free of charge for 14 days after launch.
No lock-in — Care Plans can be cancelled at any time and end at the close of the current billing period.
No hidden fees — we do not charge cancellation or administration fees.

2. The 14-day money-back guarantee

2.1 What it covers

The guarantee applies to all fixed-price development projects, including the packages on our pricing page and custom-quoted projects. It lets you change your mind for any reason, whether you are not satisfied with our communication, the direction of the work or simply your own circumstances.

The guarantee period is 14 calendar days, starting on the day we receive your first payment (usually the deposit) for the project. To use the guarantee, your request must reach us within that period.

2.2 How the refund is calculated

If you request a refund within the guarantee period, we refund all amounts you have paid for the project, minus only:

the agreed price of any milestone that you have formally approved within the guarantee period, because you keep that work; and
non-refundable third-party costs we paid on your behalf with your agreement, such as premium plugin or theme licences, domains, hosting or paid stock assets. Where these are transferable, they will be handed over to you.

Work in progress that you have not approved is not deducted. We do not charge cancellation fees. The refund is made in the currency you paid in; if your bank or payment provider applies currency conversion, the final amount on your statement may differ slightly due to exchange rates outside our control.

2.3 How to request a refund

Send an e-mail to [email protected] from the address you use for the project, with the subject line "Refund request" and your project name or invoice number. You do not have to give a reason, although your feedback helps us improve. We will confirm receipt within two business days, stop work on the project immediately, and send you a short summary of the refund amount.

3. Milestone and deposit-based projects

Most projects are paid as a deposit followed by milestone payments, as set out in your quote. Each milestone has defined deliverables, for example a prototype, a set of designs, a development stage or launch.

Deposits are covered by the 14-day guarantee. After the guarantee period, the deposit is applied to work performed and is refundable only to the extent that it exceeds the value of work completed, as described in section 6.
Milestone payments are invoiced when a milestone is delivered for review. You have the review period stated in your quote to approve it or report specific issues where it does not match the agreed scope. We fix reported issues before asking for approval again.
Approved milestones are final and are not refundable, because the work has been accepted and you keep it.
If we fail to deliver a milestone in line with the agreed scope and cannot fix it within a reasonable time after you report the problem, you are entitled to a refund of the amount paid for that milestone.

4. What is not refundable

To be fair to both sides, the following are not refundable, except where the law requires otherwise or where we have failed to deliver what was agreed:

Item	What this means
Third-party licences	Premium themes, plugins, fonts, stock assets, APIs or SaaS subscriptions purchased for your project with your agreement. Many vendors do not refund these. We transfer them to you wherever possible, and if a vendor issues us a refund we pass it on in full.
Hosting and domain fees	Hosting plans and domain registrations or renewals bought on your behalf, which are paid to and controlled by the provider or registrar.
Completed and approved milestones	A milestone you have approved in writing, used in production, or not disputed within the review period stated in your quote.
Work delivered and accepted	Projects or tasks that have been delivered and accepted, including launched websites, once the guarantee period has ended.
Care Plan months already started	A monthly billing period that has already begun. Cancellation stops future charges but the current month is not refunded, except as stated in section 9.
Hourly or ad-hoc work already performed	Time-based work, such as consulting, audits or small fixes, that has already been carried out and reported.

5. The 2-week post-launch warranty

For 14 days after launch (or after final delivery, if you choose not to launch), we fix bugs in the work we created at no cost. This is separate from the money-back guarantee: the warranty is about putting things right, not refunds.

Covered: defects in our code or build that stop the deliverables from working as described in the agreed scope, such as a broken form, a layout error on a supported browser, a checkout step that fails or a plugin feature that does not behave as specified.
Not covered: new features, design changes, extra pages or content updates; issues caused by later changes made by you or third parties; problems caused by hosting, third-party plugins or services, or software updates not made by us.

Report issues in writing within the 14 days with enough detail for us to reproduce them. Requests for new features are welcome; we will simply quote them separately or include them in a Care Plan.

6. Cancellation by you

You may cancel a project at any time by e-mailing us.

Within the guarantee period: the 14-day money-back guarantee applies, as described in section 2.
After the guarantee period: you pay for approved milestones and for work completed on the current milestone up to the date we receive your notice. The value of partially completed work is calculated in proportion to the work done on that milestone, and we will show you how we calculated it. Any amount you have paid above that figure, less non-refundable third-party costs, is refunded.

In all cases, we hand over the work you have paid for, in its current state.

7. Cancellation by EveryCode

If we need to cancel a project for reasons on our side, we refund all amounts paid for work that has not been delivered and approved, and hand over all completed work and materials so that you, or another developer, can continue. If we end a project because of a serious breach of our Terms of Service by you, such as long-unpaid invoices or a request to do something unlawful, refunds are calculated as in section 6.

8. Partial refunds

A partial refund may be appropriate where only part of a project is affected, for example when a single milestone cannot be delivered as agreed, when scope is reduced by mutual agreement, or when a feature is dropped because a third-party service it relied on becomes unavailable. In these cases we will propose a fair amount based on the value of the affected work and explain our calculation. We are always open to discussing it.

9. Care Plan subscriptions

Our Care Plan (maintenance, security, updates, backups and speed monitoring) starts from $149 per month and is billed monthly in advance.

Cancel anytime: e-mail us at any time to cancel. There is no minimum term and no cancellation fee.
When cancellation takes effect: at the end of the current billing period. Your plan stays fully active until then and you will not be charged again.
Started months: a billing period that has already begun is not refunded, because we reserve time, monitoring and backup resources for the whole month.
Your first month: if you cancel a new Care Plan within 14 days of your first payment for it, we will refund that first month, minus the value of any extra paid work you requested in that period.
Unused allowances of included hours or tasks do not carry over and are not refunded.

10. How and when refunds are paid

Confirmation: we confirm the refund amount within five business days of receiving your request.
Payment: we initiate the refund within five business days after you confirm the amount.
Method: refunds are made to the original payment method where possible, for example back to your PayPal account or card. For bank transfers or Wise payments, we refund to the account you specify in writing.
Arrival: depending on your bank or payment provider, refunds usually appear within 5–10 business days after we initiate them.

We never store full card numbers. Card refunds are processed by our payment processors.

11. Examples

Situation	Outcome
You pay a $1,750 deposit for a business website and cancel on day 10. Nothing has been approved.	Full refund of $1,750.
You pay $3,000 for a store project, approve the $1,200 prototype milestone on day 8, then cancel on day 12. A $100 premium plugin was bought with your agreement.	Refund of $1,700 ($3,000 − $1,200 − $100). You keep the prototype and the plugin licence.
You pay $1,200 for a Landing Page Sprint, it is delivered and you approve it on day 6, then you ask for a refund on day 9.	No refund, because the full deliverable was approved. Bug fixes remain covered by the post-launch warranty.
On day 30 you cancel a project. You have paid $5,000; approved milestones are worth $3,000, and the current $2,000 milestone is about half complete.	You pay $3,000 + $1,000 for work done. Refund of $1,000, and the work in progress is handed over.
A contact form stops sending e-mails five days after launch because of a bug in our code.	Fixed free of charge under the 2-week warranty.
You ask for a new blog layout one week after launch.	Not a bug, so not covered by the warranty. We will quote it or include it in a Care Plan.
You cancel your Care Plan on the 18th day of month four.	No further charges. The plan stays active until the end of that month; month four is not refunded.
We cancel a project because of an issue on our side after you paid $4,000 and approved $1,500 of work.	Refund of $2,500 and handover of all completed work.

12. Chargebacks and payment disputes

If you are unhappy with a charge, please contact us first. Most issues can be resolved quickly, and a refund through us is usually faster than a dispute through your bank. Opening a chargeback or payment dispute without contacting us first may delay your refund, as funds are frozen while the processor investigates. If a chargeback is opened, we will provide the processor with relevant records, such as the approved quote, approvals and correspondence, and we may pause work until the dispute is resolved. This does not affect your legal rights to dispute a charge with your bank or card issuer.

13. Contact and dispute resolution

To request a refund, cancel a Care Plan or ask a question about this policy, e-mail [email protected] or use our contact page. If you disagree with a refund decision, reply to our e-mail and explain why; the founder will personally review it and respond within ten business days. If we still cannot agree, the dispute resolution and governing law provisions of our Terms of Service apply. Nothing in this policy limits any rights you have under mandatory consumer protection laws.